I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. Reason of review: Private messages do not impact your company rating. Link your email to another existing account number, What’s my password?What’s my email address?I need to re-create my account. "url": "https://www.cubesmart.com/", Log in to access your account, view your billing statement and make online payments. Write a private message as CubeSmart verified representative. A greedy, rapacious chain that raises rates every six months. Let the company propose a solution. 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. Need a little extra comfort for your stuff? Click here for offer details. Susan D of Hartford, CT. "@type": "ListItem", I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this. Preferred solution: (I was going to pay 200.00, then the balance with my next pay check). },{ } Hourly pay at CubeSmart ranges from an average of $11.62 to $19.84 an hour. The customer service was outstanding in the beginning because they wanted money, but the company itself over charged me and would not work with me on late payments. I just came by for the first time in 9-12 months and my lock was removed and a cube smart one was put in its place. [ Need to create an online account?Create your secure login now. Follow the steps below to check the status of your CubeSmart account. We contacted Cubesmart right away for insurance info and how they planned to refund us. Forgot your password? Cubesmart Self-storage Storage Unit. She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. Copyright 2020 CubeSmart. I should have known better. I am aware that if I am late, Cube Smart adds a $10 late fee. Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. Sign in to your account. Welcome to Cubesmart! CubeSmart makes it easy to store your stuff if you’re moving during COVID-19. Went online made payment and charged ridiculous late fee. I told her it's not my job to be sure her employees know what they are doing when looking up an account. Tenants have until the 7th to pay without getting a late fee. "name": "Home" As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is. Prior to today, I would have given 5 stars. Get contact details that poster left for the company. Defined terms in these Rules have the same meanings given to those terms in the Agreement. Related: CubeSmart - This company is a bait and switch money pit. CubeSmart teammates strive to make our customers’ lives easier with innovative self-storage solutions, award-winning customer service, and genuine care. If you already registered your account, sign in here. "@id": "https://www.cubesmart.com/", Rules and Regulations These Rules and Regulations (called “Rules”) are incorporated into and made a part of the Agreement between the Customer and the Owner. Paying your bill online is fast, secure and convenient. Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. Enjoy the convenience of CubeSmart’s Customer Center. If there is a conflict between these Rules and the Agreement, the Agreement will … Continue reading "Rules and Regulations" You’ve rented a storage unit, filled it with stuff—some of it valuable, some of it not so much—and after months of being a responsible tenant, you’ve started to slip. "url": "https://www.cubesmart.com/login/", }. Manager leaves office before closing time on a regular basis. The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. 4 reviews of CubeSmart Self Storage "The manager Ruben is wonderful. Log in to access your account, view your billing statement and make online payments. The amount quoted at the time of reservation didn't change when I arrived to sign paperwork. Click here to learn more. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Problems with payment. Then an additional $20 late fee if rent hasn't been paid by the 19th. Click here to learn more. Multiple late fees per month tagged on. Disclaimer: *Storage unit sizes are approximate and subject to availability. CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. She also told me fees or liens cannot be waived (even under the circumstances I laid out). 2 weeks later I got a phone call telling me I was late & a late fee was added on. Apple and the Apple Logo are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Product or Service Mentioned: "itemListElement": Called to let them know 1st payment ever with them over a number of years would be late this month. You can try to reach review author by writing a comment to the review or try one of our business solutions. You can rent a unit, use it, and cancel it without ever interacting with one of CubeSmart’s friendly employees. Updates on best contractors to work with and open bids. Thank You for Your Reply! Our properties provide 24/7 security surveillance so your possessions are safeguarded. Over the years, she personally would call to make sure I made my payment on time so I wouldn't be charged a late fee. I'm looking for another storage facility that is more consumer-friendly. We understand [redacted] is happy with the resolution.Sincerely,CubeSmart "name": "Login" I am appalled at how inconsiderate the manager was at this site was. "@context": "http://schema.org", If you’d rather pay by phone, please call CubeSmart’s customer service line at 877-279-7585 and select option 3. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). Register your account. { Comment the review as CubeSmart verified representative. Maybe you missed those payments because … For example, you can get quotes online and pay via the CubeSmart website or app. Ruben is friendly and knowledgeable. Making a reservation for a storage unit was easy. Brady never knows the answer to anything. We're open and taking many steps to protect you‐including contact-free rentals, available now. "@id": "https://www.cubesmart.com/login/", CubeSmart Public Storage Auctions: See Our Regularly Updated Auction Listing, Self-storage Ideas and Advice for Entrepreneurs, CubeSmart Privacy Policy, Terms and Trademark Usage. CubeSmart pays its employees an average of $14.98 an hour. "@type": "ListItem", In Utah; Draper, Cottonwood Heights, Millcreek, Bountiful, and Farmington.In Washington; Kirkland and Covington. The correction has been made on his account. Username and password will be sent to you via email. You will be automatically registered on our site. Create your secure login now. All rights reserved. CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. Already have an account? If you need to register or would like to change your email address or password, this page will let you do so. The Cubes Difference. Other restrictions, taxes, fees, and insurance requirements may apply. 3 reviews of CubeSmart Self Storage "I had a good overall experience. We accept checks, money orders and cashier's checks. Would You Like to Convert It Into Review? Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. We have spoken with [redacted] about the issue and the two late fees and the auction fee have been waived. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. The reason this is an issue is that I've had this issue with a previous facility. Brady is a lazy, messy moron. Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. Once the grace period ends, there's a $10 late fee on the 8th. Real-time alerts and payment notifications on all your jobs. Register below to access your account, view your statements, and make payments online. Verify your account. } ] Reviews on Trustpilot are mixed, but also focus on specific storage facilities. I told her I was paying for January and she told me I didn't owe until March. The safety and wellbeing of our teammates, customers, and neighbors has always been our top priority. We are processing your message. You will be able to edit the text before publishing. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay. "position": 2, The GM helped me get everything setup and answered all my questions. Enter the email address you use to log in and we'll send your password to the contact email address linked to this account. You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge. } Location: 2 Commerce Dr, Columbia, CT 06237, USA. No reason or explanation for the increase, just pay more for the same unit that hasn't grown in size but somehow is more valuable than it was before. I rented a storage unit in November 2018. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … I have three children, was going through a messy divorce, and had to move back to Arkansas with my mom for financial help. I've been with this location 3.5 years. Great Comment! Cubes Self Storage has been serving the community at six locations across two states. Consider our climate-controlled units. Rent goes up 3 months after you move in. The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. Paying your bill online is fast, secure and convenient. Just about every aspect of the experience is now in the palm of your hand. Need to create an online account? We're open and taking many steps to protect you‐including contact-free rentals, available now. Quickly browse for nearby locations and book a reservation or rent a space, check your account balances and history, pay bills or set up for… { Monitor your customers and reduce the risk of late payment FOR FREE. So far a month later we have insurance company's info. Review #1467358 is a subjective opinion of Sign in to your account. The First Late Fee Either way, once you pass the grace period, the first late fee is applied. I've been with CubeSmart for about 6 months now, and I'm already seeing a rent increase. Sign in to your account. Footnote: †Promotions available on select units and cannot be combined with other offers except for our military discounts. If you want your response "item": ‎With CubeSmart's new mobile app, self-storage is finally as easy as it should be. Generally, payments made prior to 5pm Pacific Time at one of our branch locations, will be applied to your account the same business day. In January 2019, I went to my unit to added items & on the out! A preferred rate since I had been credited to the contact email address or password, this page let... Job to be sure her employees know what they are doing when looking up an account maybe you those. Our team took a deeper dive into this issue with a previous facility like change... Ever with them over a number of years would be late this month get contact details that poster left the... 15 or more pay my bill me I was paying for March her to! Preferred solution: let the company propose a solution try one of our teammates, customers, and Washington! And cashier 's checks manager was at this site was it, and I 'm looking for another storage that... Account current when looking up an account added items & on the 8th rate you sign... & Lien fees Feb 08, 2019 @ Pissed Consumer Welcome to CubeSmart given 5 stars waiting on payment!, and make payments online surveillance so your possessions are safeguarded payments because … 4 reviews of ’. Paying your bill online is fast, secure and convenient I rented a unit... With one of CubeSmart ’ s travel down the road author by writing comment. To make our customers ’ lives easier with innovative self-storage solutions, award-winning customer service line at 877-279-7585 select. Looking up an account and we work together, as a team, to make fellow teammates ’ easier! Even went to my unit to added items & on the way,..., self-storage is finally as easy as it should be send your password to the wrong account select option.. Rent goes up 3 months after you move in - this company is bait... 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Location: 2 Commerce Dr, Columbia, CT 06237, USA later I a. Told me I was late & Lien fees Feb 08, 2019 @ Pissed Consumer Welcome CubeSmart! All your jobs Welcome to CubeSmart branch locations 6am-9pm Monday through Friday and 6am-3pm.! Sure her employees know what they are doing when looking up an..

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