It … For other inquiries, Contact Us. I don’t want to seem all tinfoil hat, but it just seemed a little bit Orwellian. Other customers complained on social media to the supermarket. Exeter Sainsbury's just installed 'creepy' and 'Orwellian' self-service checkout CCTV screens. Create a commenting name to join the debate, There are no Independent Premium comments yet - be the first to add your thoughts, There are no comments yet - be the first to add your thoughts. But nearly two-thirds said they had not intended to steal but had not paid because the item wouldn't register. Sainsbury’s is introducing new safety screens between manned checkouts in 150 of its busiest supermarkets to save customers time, reduce queues and help keep everyone safe. The supermarket said footage from its self-facing cameras, some of which were installed last year, were kept for 31 days before being overridden. Last summer, Sainsbury’s made headlines with the launch of its new mobile ‘scan-and-go’ technology. 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Starting today, shoppers at Sainsbury’s Holborn Circus convenience store in London can check out the UK’s first till-free grocery store. User interface is clear and stuff always scans right. Sainsbury's self checkout A spokesman for the company revealed that they have CCTV at those tills at around 300 of their 1,400 stores. Sainsbury’s launched its checkout-free store in central London in April 2019 as a three-month trial. He said: “It struck me as bizarre really. One Twitter user said the CCTV meant "you could see down my top and this image was displayed on the screen". News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Posted by. From today same-sex couples across Northern Ireland are able to marry through the official conversion of existing civil partnerships following a change in the law, Shoppers on Oxford Street in London on the first weekend following the end of the second national lockdown in England, Swimmers wearing fancy dress take to the water for a charity ‘fancy dress chilly dip’ swim in the sea at Leasowe Bay, northwest England. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Sainsbury's have installed new security at 300 of their stores, Supermarkets warn of new crime wave where shoplifters are tricking the self checkout scanners, shoppers are stealing a whopping £3billion a year, Independent Press Standards Organisation (IPSO). “It is absolutely disgusting for Sainsbury’s to treat its loyal customers like criminals, especially as it is now nigh on impossible to get a human checkout. Many of the staff on the shop floor were new recruits to the ‘Sainsbury family’; some had never heard of Sainsbury’s before.Doncaster was quickly followed by other northerly branches in Sheffield (1975) and Northwich (1979). Two-fifths of people admitted they were light-fingered when it came to checking out goods. It's not known if Sainsbury's plans to put cameras … Want an ad-free experience?Subscribe to Independent Premium. The screens act as a deterrent to customers by making them more aware they are being watched. Cameras at self service checkouts are designed to deter shoppers from stealing low-value items by not scanning them Credit: Alex Segre/REX Shutterstock S ainsbury's has … The app works almost as well as the in-store handheld scanners but with the constant switching to the camera to scan it does take a few seconds longer to scan each item. Due to the sheer scale of this comment community, we are not able to give each post the same level of attention, but we have preserved this area in the interests of open debate. It is understood the customer-facing screens were installed to act as a deterrent to theft, Sainsbury's CEO sings 'We're in the Money' before ITV News segment about £12 billion merger with Asda, British Prime Minister Boris Johnson adjusts his face mask as he meets European Commission President Ursula von der Leyen in Brussels, Margaret Keenan, 90, is applauded by staff as she returns to her ward after becoming the first person to receive the Pfizer-BioNtech Covid-19 vaccine at University Hospital in Coventry, Amanda McGurk (left) and Cara McCann outside Belfast City Hall after becoming the first couple in Belfast to convert their civil partnership into a marriage. Have to admit I had not used a self scan & pack facility to shop with until the Coronavirus lockdown restrictions & wonder why I didn’t use it before as it offers a much faster shopping experience. Shoppers at the Asda Redditch superstore in … British soldiers yesterday boarded the tanker and detained seven suspects, the defence ministry said, after the crew were forced to take shelter from stowaways who threatened them, Staff from British Divers Marine Life Rescue and Tynemouth Aquarium release three seal pups at St Mary’s Lighthouse in Whitley Bay. One Sainsbury’s regular, who did not want to be named, told The Independent she had been a customer for decades but was “shocked” to find herself being filmed while purchasing her groceries at a branch in central London. They were rescued after being found abandoned on the North East coast, Edinburgh University students protest against the false promise of 'hybrid learning' to new and returning students during the Covid-19 pandemic in Edinburgh, Scotland. According to a recent study, £3.2bn worth of goods is stolen from UK self-service tills every year. But it is understood one reason for the installation of the CCTV cameras is to crack down on the number of shoppers stealing low-value items. Whether it’s an employee or an outside officer, putting an attentive person in place to cover two-three lanes can reduce customer theft by up to 90 percent. The supermarket chain has fitted CCTV cameras and mirrors above the self check-outs … Civil liberties campaigners called on Sainsbury’s to ditch the surveillance screens, which were branded a “gross intrusion” of privacy and a “blatant attempt to intimidate customers”. We pay for your stories! It allows our most engaged readers to debate the big issues, share their own experiences, discuss real-world solutions, and more. Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today. Shopping in Sainsbury's supermarket with camera in the trolley showing deliberate movement in the Uk Sainsbury's Superstore, Nottingham. “Not only does it feel like there is mistrust and that you are potentially guilty of something, but there’s also the fear they will be storing your data.”, She added: “I shan’t be using their self-service machines ever again. Never had a problem with them. ASDA. Our journalists will try to respond by joining the threads when they can to create a true meeting of independent Premium. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Sainsbury's, with stores across Birmingham and the West Midlands, has fitted CCTV cameras and mirrors above self-service check out tills in … No the other one. Multiple social media users vowed to boycott the machines, and even Sainsbury’s itself, until the screens were removed. Tesco has installed CCTV at self checkouts in a "small number" of stores as part of a crackdown on shoplifters. A strengthened tiered system of restrictions has been introduced, Artic Fox, Flo, investigates a stocking of treats in her enclosure as part of a Christmas enrichment programme at the wildlife conservation charity Wildwood Trust in Herne Bay, Kent, A man carrying a Christmas tree walks past a mural depicting a Saltire design in Leith, Edinburgh on St Andrew's Day, Wolverhampton Wanderers’ Leander Dendoncker warms up before the Premier League match against Arsenal at the Emirates Stadium, London, Police officers wearing a protective face coverings speak with a protester during an anti-lockdown protest against government restrictions designed to control or mitigate the spread of the novel coronavirus, on Regents Street in London, Protesters from Peta animal rights group demonstrates against fox hunting in Westminster, A billboard displays a Manchester City Council message about the city's Covid alert level, Chancellor Rishi Sunak visits the Imperial Clinic Research Facility at Hammersmith Hospital in London, Freight lorries queueing along the M20 in Kent waiting to access the Eurotunnel terminal in Folkestone, A palette of changing colours as the sky lights up before sunrise at St Mary's Lighthouse in Whitley Bay, Tyne and Wear on the North East coast, Daniil Medvedev poses with trophy after winning the singles final during day eight of the ATP Finals at The O2 Arena, London, Members of the public walk through the city centre on the first day of tier four coronavirus restrictions in Stirling, Scotland. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Silkie Carlo, director of civil liberties watchdog Big Brother Watch, said: “Sainsbury’s new self-surveillance screens are a gross intrusion of shoppers’ privacy, broadcasting the contents of our wallets and baskets. The event was held to raise money for the Age UK charity and involved participants from an open water swimming club, The sun sets behind the Palace of Westminster, the home of the Houses of Parliament in central London, The finishing touches are put to a 40ft Christmas Tree at Somerset House in London, A swimmer takes to the water at Serpentine Swimming Club after the second national lockdown ends in England. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. can anyone please explain what these new cameras that capture your face do in the self service till now?, this is an invasion of privacy plus also very self concious. “The safety of our customers and colleagues is really important to us so we have invested in a range of measures to keep everyone safe, and this is essentially an example of that,” she said. The protest was organised to enable the students to show their anger and disappointment to the University of Edinburgh, after the students felt they were misled after they returned to find the vast majority of their lectures and contacts were all online, The sun rises over the Severn crossing as traffic crosses from England into Wales, where a countrywide firebrake lockdown will begin from 6pm today until 12.01am on 9 November, EU chief Brexit negotiator Michel Barnier wearing an EU-flag themed face mask arriving at a conference centre in central London to attend a new round of trade talks with the UK, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}, Sainsbury's customers voice concern over 'creepy' CCTV screens, I value my privacy – and that’s why I’ll never use Facebook, Competition watchdog launches investigation into Sainsbury’s-Asda deal. Big Brother is watching you: Tesco installs CCTV cameras at self-service checkouts in shoplifter crackdown. Image credit: Sainsbury’s. Sainsbury’s has announced it will beef up security around its self-service checkouts in a move to stamp out petty theft in its stores.. Click here to upload yours. Exclusive: Shoppers claim some key pads clearly exposed if entering pin numbers, Find your bookmarks in your Independent Premium section, under my profile. To see all content on The Sun, please use the Site Map. A Sainsbury’s spokesperson said the cameras were part of a “security measure” to increase safety at its stores. If using a check, ensure it'll be accepted without any problems prior to initiating this process. Sainsbury’s customers are complaining about “creepy” CCTV screens being placed above self-service checkouts at hundreds of the company’s stores. You can find our Community Guidelines in full here. You can WhatsApp us on 07810 791 502. As Sainsbury’s opens its first self-service outlet with no checkouts, what does it mean for Britain’s retail sector which employs more than any other part of the economy? 2) Morrisons. Complaining to Sainsbury’s, Chloe Heatlie said: “It’s pretty creepy to be frank with you. Will Sainsbury’s-Asda sell 73 stores or more than 200? The supermarket chain has fitted CCTV cameras and mirrors above the self check-outs at 300 of its stores in a bid to crack down on low-value thefts. They are sensible. When asked how the move would benefit customer safety, Sainsbury’s said it could “not go into specifics”. Sainsbury’s is the first retailer to reopen such a large number of manned checkouts in its supermarkets. If a customer scans an item and does not place it in the bag, the system will gently remind him or her to do so. Sainsbury’s said it had installed the cameras at more than 300 stores, but refused to say if they would be rolled out to its remaining 1,100 outlets or whether the monitors were proving an effective deterrent. Sainsbury’s has installed new security measures at self-service checkouts in a bid to crackdown on thefts in the store. The 35-year-old from Brisbane, Australia, spent three months photocopying barcodes from 65c fried noodles and putting them on products to hoodwink the self-scanner. You can also choose to be emailed when someone replies to your comment. Do you have a story for The Sun Online news team? Are you sure you want to mark this comment as inappropriate? Another shopper said he encountered the screens at an outlet in Fitzrovia, London. The sheer passive aggressive disdain at me, a slow, incompetent human, is uncalled for. The existing Open Comments threads will continue to exist for those who do not subscribe to Independent Premium. “These new cameras are a blatant attempt to intimidate customers and make us feel more closely watched than ever. Kirstie Allsopp calls out cocaine using celebs who criticise Covid rule-breakers, Boris to decide new tiers TONIGHT after claims 2/3 of England will be in Tier 4, Secondary school re-opening 'WILL be delayed by at least an extra week', ©News Group Newspapers Limited in England No. Store at Hanley, Stoke-on Trent, Staffs, is one of first to trial the security cameras But shoppers said they were “intrusive” and “Orwellian”, with some claiming key pads were clearly exposed if they were to enter their pin numbers. The Sainsbury’s self-checkout machines turn a frustrating day into one that is utterly unpalatable. However, these stores retain checkout tills and self-service terminals. Please continue to respect all commenters and create constructive debates. Conor has spent an extra £5000 to make it extra special due to the covid pandemic, Chief of Defence Staff General Sir Nick Carter (centre) joining members of all three armed services, in Waterloo Station, London, to support the Royal British Legions Poppy Appeal by collecting donations and selling poppies on London Poppy Day, Surfers take to high waves caused by Atlantic swells in Mullaghmore in Co Sligo, A rare giant Japanese spider crab is moved into the sale room during a preview of the forthcoming Evolution Sale at Summers Place Auctions, Billinghurst, West Sussex, A television crew prepare to do a live transmission opposite the Nave Andromeda, an oil tanker berthed at Southampton docks, southwest England. SAINSBURY'S has installed new security for its self-service checkouts to catch out scamming shoppers. The store was bigger than many Sainsbury’s branches, with a large sales area and 20 twin-bay checkouts. Please be respectful when making a comment and adhere to our Community Guidelines. After asking Sainsbury’s about the cameras, he was told they were to help “facilitate a better customer journey”. A brand new security measure has been introduced to 300 branches of Sainsbury's nationwide to crack down on stealing at self check outs. To inquire about a licence to reproduce material, visit our Syndication site. Archived. This afternoon I was at the self checkout in Sainsburys and finished scanning and putting away my items, at this point my bag was extremely full and I put my birthday cake (£6.50) on the scanner after the machine finished to sort my things, but at this point the cake scanned again and I thought nothing of it and collected my things and left Sainsbury’s has also rolled out SmartShop Scan, Pay & Go in eight London convenience stores, following a trial in August 2018. SmartShop enables customers to scan groceries, pay in-app via Apple Pay or Google Pay, and scan a QR code to confirm payment before leaving. My local Sainsbury's now had cameras and screens above the self-checkout tills, just to show me I'm not trusted to pay for my French stick. In 2018, Sainsbury’s widely introduced SmartShop, a “new technology which gives shoppers the option to grab their groceries and skip the checkout completely”.Customers can now use the Smartshop app or handsets to scan as they go, then purchase at a dedicated Smartshop checkout. The most insightful comments on all subjects will be published daily in dedicated articles. Certainly didn’t benefit my customer experience.”. In the self-checkout aisle, for example, human interaction is often pared back to a minimum, which reduces the perception of risk on the part of a … When customers feel they are being watched, they are more likely to be honest. SAINSBURY'S has installed new security for its self-service checkouts to catch out scamming shoppers. One said a screen “clearly” showed the pin machine, while another posted an image showing a Sainsbury’s monitor displaying a keypad. Jim was a Corporal in the Royal Marines and was coxswain of a landing craft assault on June 6, 1944 and will observe the Two Minutes Silence on Sunday by standing on his doorstep, The sunrises over woodland in Ashford, Kent, Two men walk over a nearly deserted Westminster Bridge, in foggy conditions, at the start of a four week national lockdown for England, Laura Martindale, manager of The Rocket public house in Whiston, pours away spoilt beer that has gone off after the pub was placed into tier three and now faces a four week lockdown ahead of a national lockdown for England, An oast house surrounded by autumn colours in the morning sunshine near Hawkhurst in Kent, Large waves crash over the harbour wall in Newhaven, East Sussex, during strong winds, Shoppers queue outside Ikea in Batley, West Yorkshire, after Boris Johnson announced a new national lockdown will come into force in England next week, Boris Johnson announces new restrictions in No 10, The hallway of the Halloween house of Conor Pilkington (centre), 23, from Gateshead, Tyne and Wear, who has gone all out this year with his Halloween display. View our online Press Pack. The supermarket giant insisted the screens, which show people a live feed of themselves as they pay for their produce, were in place to keep “customers and colleagues safe”. Put in a security scanner scale. 2 years ago. Independent Premium Comments can be posted by members of our membership scheme, Independent Premium. Re: Sainsbury self check out camera « Reply #63 on: June 23, 2018, 09:23:34 am » OK, I'm not going to use Sainsbury's self checkouts anymore, the last time I tried to turn the screen, it was done up tight and wouldn't move. A trial in a South London store saw customers scanning products with their smartphone app and paying for goods without having to visit a fixed till or self-service machine. Are you sure you want to delete this comment? 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'S Superstore, Nottingham because the item would n't register membership scheme, Independent Premium Comments can posted! Study, £3.2bn worth of groceries before she was caught plenty of people admitted they were light-fingered when came! Discuss real-world solutions, and even Sainsbury ’ s to remove these surveillance screens urgently. ” particular! Checkout machines do not subscribe to Independent Premium sainsbury's self checkout cameras 300 branches of Sainsbury 's supermarket camera... Respect all commenters and create constructive debates to customers by making them aware... Standout quality, but i found a £5 note in one once making a comment and adhere our. Kylie Milner carried out a bizarre self-service scam, stealing £2,700 worth of goods stolen... Solutions, and even Sainsbury ’ s itself, until the screens were removed increase safety at stores... 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