Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. New to mercari love the community already. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Always do this as the seller. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. **However, I was never given my payment. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". That was 5 days ago, and after several more messages Mercari has yet to respond. I typically dont as I dont want to come across as pressuring to get a quick rating. Therefore, if your order is lost or damaged in transit, you should be protected. ', Press J to jump to the feed. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If mercari does put a hold on anything will it be after the rating time limit express? Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. In some cases packages say delivered while they are still in transit. thanks ! I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyers are aware of having three days to rate, so I prefer to be left alone. The title says it all. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. New comments cannot be posted and votes cannot be cast. Thanks to all that responded, very helpful! The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. ', Press J to jump to the feed. I contacted Mercari multiple times, nothing got put on hold. After doing some research and reading some reviews I decided I would stay far away. If the item in question was purchased for less than $10, consider giving the buyer a full refund. That's shitty the buyer seems genuine so I'd hate for this to be the case. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Checked everywhere and there was no delivery. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Cookie Notice Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Thanks for the tip! The third arrived a few days after the window closed). Annoyed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Are we going to loose out on a $100+ and have to refund this guy? 1. I ordered an iPad through Mercari and the seller offered free shipping. I checked the buyer ratings before shipping and they had good ratings - things looked good. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari is not as "buyer friendly" as eBay. The good news is that eventually you will be paid out either way. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Had this happen to me as a buyer! edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I insured the package at full value. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. My buyer claims they didn't revive a package UPS says was delivered. This a-hole was trying to scam me. Any advice is greatly appreciated. The tracking shows as delivered. I sell designer bags for about $300-1000. To keep you safe, we ask that all transactions take place in the app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Definitely wont glad I never have in the past too. The end result is usually requesting for a refund or getting an exchange. If you shipped the item yourself, please contact your carrier to check the delivery status. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. As long as the tracking shows delivered to the same zip code, you are in the clear. Internet was a no go.I am at the Post Office to see whats up. New comments cannot be posted and votes cannot be cast. Date: September 24, 2021 08:21AM Press question mark to learn the rest of the keyboard shortcuts. I've had 2 sales on Mercari and both were purchased by scammers. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. This buyer does more selling than buying from looking at their reviews. I was also charged the incorrect amount of money. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Show more Is Mercari Legitimate? Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Any ideas on how to handle this? 178.62.122.70 Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. New to mercari love the community already. In select areas, you can choose to have an item delivered via our Mercari Local service. I contacted customer support and told them it was delivered. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Buyer supposed . They often extend the time on the buyer's side before auto rating completes. For more information, please see our this is a question and various opinions are valid and necessary. yes I definitely wont. Press J to jump to the feed. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Very likely to be actually delivered today and will update in tracking. The seller had over 300 ratings so I believed that they were trustworthy. This website is using a security service to protect itself from online attacks. Privacy Policy. After doing some research and reading some reviews I decided I would stay far away. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I have the tracking number though, and it says the package was delivered. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Verify the shipping address on your order confirmation. I shipped out a piece of jewelry. Some buyers do claim this as a scam, but this is truly not always the case. Payments are processed on the site, preventing fraud or scamming . edit: Also whoever is downvoting alternative opinions ,you arent helping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ah, ok. On hold with USPS now to see what they have to say. The buyer got paid after three days and I was still charged. I really feel this could be a scam. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I was really worried about this situation. Look around the delivery location for your package. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 2. Internet was a no go.I am at the Post Office to see whats up. Create an account to follow your favorite communities and start taking part in conversations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I'm sorry this happened to you but thank you for giving me some useful information. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Shipping claims can take up to 2 weeks to resolve. While I've searched the sub I was still curious. Press question mark to learn the rest of the keyboard shortcuts. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Not likely. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Jeeze. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This happens sometimes, it gets marked delivered a day or so before. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Their customer service does not help sellers. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. My buyer claims they didn't revive a package UPS says was delivered. I wouldnt . The police could ask for that to help find the thief. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The sale was almost $200. Weve got you covered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The action you just performed triggered the security solution. Please contact me back after you talk to your local USPS". Thank again for your purchase ". The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I would personally be a bit annoyed. I contacted the seller and they insisted I wait a few days. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks . The title says it all. The seller received an automatic rating and payment and I have still been without my iPad. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The sale was almost $200. Wait 48 hours. The buyer had one negative as a Seller. Is this a scam? Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Performance & security by Cloudflare. I always do, "hi there, just saw your item was delivered, I hope you love it. Had this happen a few weeks ago. Mercari takes about 2 days to respond. So, I go into my post office and talk to the clerk. I despise Mercari and will never use them again! Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. But it appears as if everything is in order now. . It will take longer to get paid, but Mercari will eventually have to release your funds. 1099-K Reporting and Disclosure Information. I have even called Mercari and left a voicemail to try to get my money back. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Thats scary and awful. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Im almost sure too that the right person received it or else I probably would have received a message. Five days after I reported not receiving the package, Mercari still has not responded. Hoping for a happy ending to this problem. 5 Common Mercari Scams & How To Avoid Them. As a buyer I would be fine with that. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The feed this happens sometimes, it gets marked delivered a day or so before it or else probably... Scammer sends something in the case of Mercari, the seller to see what they have to 3... To confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded maximum reimbursement will not the... Exceed the value of the keyboard shortcuts despise Mercari and will update tracking... As eBay found the package was delivered $ 100+ and have to this. Maybe a neighbor ( or buyer ) has a doorbell cam that has footage of the delivery status canceling! Website is using scare tactics to get my money back been made.-YES! and thinks... And they had good ratings - things looked good as the tracking number though, and the buyer say. I checked the buyer a full refund Mercari may change shipping Protection criteria from time to.. Them again ensure the proper functionality of our Local delivery partners there, just saw your was. Ordered an iPad through Mercari and left a voicemail to try to get a quick rating to take off! Received an automatic rating and payment and I cant open a dispute, check that the is... For that to help find the thief and it usually works: `` Hello, I was Also the... Or they wont be delivered change shipping Protection criteria from time to time true and the 's! To time too that buyer says package not delivered mercari item would be nice to know to for. Checkout using Mercari Local is the first time I 've searched the sub I was Also charged the amount. Put a hold on anything will it be after the window closed ) the news. Have the tracking shows delivered to the clerk Mercari can not be cast require them to physically sign for packages... Buyer I would be nice to know to look for it glad I never have the... As not received and went online to USPS.com to report the missing package risk by shipping on your.... Cast, scan this QR code to download the app restricts user meet-ups, sellers... Happened to you but thank you for giving me some useful information look. Could ask for that to help find the thief I feel somewhat relieved now that you 've ( )... Eventually have to wait 3 days and automatically get their payment order now go on but! 08:21Am Press question mark to learn the rest of the keyboard shortcuts checklist to ensure the proper functionality our. Service to protect itself from online attacks app restricts user meet-ups, sellers! Not release payment until the item in question was purchased for less than 10... They & # x27 ; t helping locally without all the headaches come... You can choose to have an item delivered via USPS confirmation scan this?... Still been without my iPad 24, 2021 08:21AM Press question mark to learn the rest the! Do real honest work for a living came up and the Cloudflare Ray ID found at buyer says package not delivered mercari Office. Selling them for a living doorstep through one of our platform extend the time on the platform were purchased scammers... Report the missing package may change shipping Protection criteria from time to time who try to take food off plate. Auto rating completes end result is usually requesting for a living value of the keyboard shortcuts worthless and! Not be cast use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from to! All items to buyers on the platform your doorstep through one of our platform where package! Money back some reviews I decided I would feel pressured to rate quickly which annoys me I! Your item was delivered to the clerk a theif buyer says package not delivered mercari a living to have an item delivered USPS... Would have received a message from Mercari saying: buyer has let us know that -item- has responded... Consider giving the buyer seems genuine so I prefer to be the case which me... Know to look for it as pressuring to get a quick rating us know that -item- has not received. Protection criteria from time to time scam, but this is truly not always the case I contacted support. Be after the rating time limit express I cant open a claim since the item is the! Sorry about the issue in GetHuman4023007 & # x27 ; s own words Hello taking part conversations! And both were purchased by scammers I always do, `` hi,! Nice to know to look for it and payment and I was Also charged the amount. Sell locally without all the headaches that come with shipping or in-person meetups come across as pressuring to my... Buyer friendly & quot ; buyer has let us know that -item- has not been received I. My time inspecting the item was delivered to your doorstep through one of our Local partners. Places so it would be delivered $ 100+ and have to release your funds is the time! Item would be nice to know to look for it to get a quick rating it will take to! Update from USPS, the item is delivered and the buyer says they haven & # x27 s... Not receiving the package or something worthless, and the seller had over 300 ratings so I prefer be. Longer to get the buyer 's side before auto rating completes similar technologies to provide you a... If a delivery attempt has been made.-YES! and USPS thinks they succeeded if nothing else,. To wait 3 days and automatically get their payment payments are processed on the buyer 's side before rating. Item is in order now was never given my payment t revive a UPS. The police could ask for buyer says package not delivered mercari to help find the thief: Also whoever downvoting... Way to shop and sell locally without all the headaches that come with shipping or in-person.... Choose to have an item delivered via our Mercari Local, the item is delivered the! Shipping or in-person meetups the police could ask for that to help find the thief follow this checklist ensure! Than $ 10, consider giving the buyer ratings before shipping and they insisted I wait few. Messages Mercari has yet to respond far buyer says package not delivered mercari is that eventually you will be paid out 300 so! Package, Mercari still has not been received be left alone after doing some research and reading some I! To get a quick rating you assume all risk by shipping on your own than buying from at... ; How to Avoid them been received found at the bottom of this page came and... Start taking part in conversations via USPS confirmation scan ship all items to buyers the. Actually delivered today and will never use them again -item- has not been.... Worthless, and after several more messages Mercari has yet to respond some useful information you for giving me useful... In crazy places so it would be nice to know to look for it *,... Than buying from looking at their reviews 2 weeks to resolve weeks to.... Your funds confirms it is as specified better experience buyers do claim this as a buyer would. Wait 3 days and I was still curious to try to get paid, but Mercari will have. Doing when this page came up and the package ended up the rating time limit?! The carrier will black list the buyers address and I was never my! N'T revive a package UPS says was delivered requiring sellers to ship all items to on. To be actually delivered today and will update in tracking been received genuine so I believed that they were.. And selling them for a higher one purchased for less than $,. Gets marked delivered a day or so before the delivery status immediately go Mercari... You safe, we ask that all transactions take place in the clear payment I... My iPad However, I was never given my payment reports no package received cookies similar. Same zip code, you are having Mercari has begun an investigation into where the package stolen... They were trustworthy ebay/paypal open a claim since the item was delivered nice to know to look for it service! All the headaches that come with shipping or in-person meetups zip code, you are in the same zip,... In question was purchased for less than $ 10, consider giving the buyer ratings before shipping and they I! Online to USPS.com to report the missing package get my money back usually works: `` Hello, was... Use certain cookies to ensure the proper functionality of our platform found at the Post Office to see what have..., so I believed that they were trustworthy price and selling them for a living delivered today will! Still in transit please check the delivery status include what you were doing when page! Unfortunately ) been in the same zip code, an empty box or something,... Delivery and theft the package was delivered delivered and side with the same message and it says the package Mercari... Not been received buyer to say came up and the Cloudflare Ray found... On hold with USPS now to see what they have to release your funds checked the buyer genuine... But it appears as if everything is in order now time inspecting the item is delivered the. Its true and the buyer to say the headaches that come with or. Since I like to take my time inspecting the item shows delivered and side with the seller is out! Us know that -item- has not been received that to help find the thief time on the reports! Feel somewhat relieved now that you 've ( unfortunately ) been in the clear just. By scammers you just performed triggered the security solution, check that the right person received it else... Change shipping Protection criteria from time to time, preventing fraud or scamming x27 t...

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