Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Our only hope now is that our kids have a great time with their class. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. They won't tell you which airline or which hotel you will be staying at. EF provides an exclusive Peace of Mind program to account for such situations. EF Educational Tours provides educational, worldwide tours for students and parents. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. al. I worked on the building and had to be in the offices every 3 months for 2 years. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. Desired outcome: A situation completely out of the control of myself and other families. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. If I can get any student considering this company to stop, I will. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. Look at all the one star reviews. Well isn't that what insurance is for??? When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now . Due to traffic and bad timing we traveled. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. It was an extremely uncomfortable situation and I had to leave the tour. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. That's when we found out it would be around $800 to cancel. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? . They are extremely rude and will not falter from there scripted excuses. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. No one responded. All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). One of the destinations was an Island called Tortuga. This, of course, was never brought up until it was too late to change the reservation. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. Just don't use them. DO NOT USE EF Tours! Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? Avoid at all costs! Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. Russia is at war with Ukraine. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! The Global Travel Protection Plus plan must be purchased when you book your tour. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. I registered my son and I to go on a tour in June 2017. Thank you for your email! The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. Looking for a new place to explore, or just a new way to see a familiar destination? This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. Was informed of the price to cancel was $199 not the $95 listed. It isn't worth the hassle these people have created. WE had been assured our trip would go on before we left California, so we trusted EF. A more personalized on-tour experience. My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. They informed me that my type of service is not recognized and I would not be covered. Its a joke. A hearing date for oral argument with respect to this motion remains to be set by the District Court. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . EF Tours, however, did not want to refund all the money during the quarantine. They are in trouble financially and that is ok with me!!! Live, unedited & independent traveler reviews. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. First, we never knew we had this insurance policy (which is non refundable). Would it possible to help US have Better solution? Coverage for baggage in cases of theft or delay. What a waste of time and money. Tour # 2130465UX - London, Paris, and The Alps And just think, are our kids safe with this company? Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. I would like a refund, minus my travel protection plan please. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds to a single room. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. We bottled some of this events magic in our student Summit video recap. ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. classroom it brings education to life, unlocks new potential, and My signature was on paperwork for a trip THIS July. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. Now that I see I cannot . I will not let this go if need be I will take them to court and sue there asses. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. They are making a profit off of cancellations!!!! These itineraries are your answer. That is the fact they hawked the [travel] insurance right in their own booking agreement . Sign up for ClassAction.org's newsletterhere. I called EF and they directed me to the insurance company-which is an absolute rip off. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. This will not work for many reasons, first I we are most likely moving. This was saddening but completely understandable. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. EFs unmatched global presence This whole company should be shut down. Building tours that go beyond expectation. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. v. EF Institute for Cultural Exchange, Inc., et. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! After only 3 days on tour Israel kicked everyone out because of Covid. This is morally and ethically wrong. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. The day before trip, we were told cancelled due to civil unrest. UK prioritizing Ukraine people over my Tourist VISA. They need to be outted with their unfair business practices. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. I sent the letter and will contact them again Monday to try and get answers. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. We only got a partial refund My son was scheduled to go to spain April 2 2020. He gives the best guided tours of Spainand he inspired his family to become local guides, too. Meet your people Risk-Free Enrollment Period She is welcome to call traveler support for more clarification! My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. Date: Tue, Jun 28, 2022, 9:41 AM Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Signed up in 2019 for a 2020 trip. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. A most unsatisfactory and life changing (m for the worse) experience. I can reschedule to next year. FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". They saved $3800 a piece from babysitting, dog walking, plant watering! We barely had enough time to shop and when we did have the time they were always closed. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . Sadly, this was not the case. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. 3. Wife and daughter were planning to go on a trip to Italy in over a year. . cash refund for the unused trip. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. I was so angry but nothing was done about it. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Or they can redeem it for any other EF travel product. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Only the EF Go Ahead Tours allow alcohol for adult travelers. I have requested my money back. When something goes wrong, you thing you are covered. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. This is a terrible company. By using this website you agree to our Cookies Policy. This is ridiculous and really wrong. Group tours EF Ultimate Break only provides group tours. 2. as the premier companies. EF never notified the trip leader or travelers of this cancellation. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. I want my 500 that was stolen from me. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. They also facilitate communication between travelers and families in the event of an emergency at home. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. Claim it and get a lot of features. We would like a refund of cash to use for real educational purposes. *$490 is the current cost for tours departing on or after October 1, 2023. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. This plan includes Trip Cancellation coverage. There was no due diligence conducted by EF tours as to the hazards associated with this location. We sent emails. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. However, I was never allowed to speak with management. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. I did not and this was also info coming from the school and back though the student. We had to accept them. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. The reviews of the food were always " not enough food and mediocre food". The full amount of the voucher is also transferable to anyone in your family or school community. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. this absurdity not previously announced I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Payments made should be made to McGrane PC as trustee. Location & Hours We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. Desired outcome: We wanted to go to Israel and 2 other countries. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. We did not have enough free time (which we were promised). their futures. . EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. I went on my trip June 11, 2014-June 25, 2014. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? So, even the itinerary is a lie! UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. opportunities for experiential learning. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. EF will make every effort to accommodate revised tour requests. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. Desired outcome: Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. They insist on keeping $500 per person! Protection for your belongings But its also about the smaller moments on the road. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. That's sort of a release, isn't it? Not helpful. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. I asked for management and she stated there was no one I could speak with. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . They cancelled it - TWICE! al. Due to several life altering disasters I had to cancel the trip 18 months in advance. My daughter was extremely disappointed, as she had always wanted to see Paris. Thank you, Earn benefits like one spot on tour for every six travelers you bring. Emilia Hovestadt New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. Help Center: Coverage and policy flexibility. Read our Newswire Disclaimer. Trip delay coverage This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. However, EF Tours will override the plan and refuse your refund. This will surely increase the credibility of your complaint. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. Emergency evacuation coverages Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. The trip was rescheduled for August and was later. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. EF Ultimate Break Enroll online or call 800-766-2645. Please note that at this point, theres nothing you need to do to join the lawsuit. release my refund and return $500 cancelation fee. We need to cancel due to medical and we were told we loose close to $800. Provided to all groups departing through September 30, 2022. :? I was told the person would be kicked off the tour but they werent. Subject: RE: Darianne Hicks reimbursement The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. . I will never, ever even consider sending any of my other kids on one of these trips. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. I trusted my kid's school to pick a good company. Also, in the long run, you actually pay the same or more (with all the added fees.) This review was chosen algorithmically as the most valued customer feedback. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. It was necessary for a family member to go to Costa Rica. Of course our trip was rescheduled for another year due to COVID. Dedicated Tour Director. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. New cases and investigations, settlement deadlines, and news straight to your inbox. Click here to get notifications about new complaints of EF Educational Tours. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. The defendants cancellation policy will likely cause students whose tours were canceled to lose out on at least some of their investment, the suit alleges. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). use of a redeem voucher button is already something . ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' There are several hidden fees which totaled $1,300! ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. Which btw the ticket was $100!!! This browser does not support PDFs. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. That's all fine and dandy, but we signed up for THIS July. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. This has to be illegal. Coverage for baggage in cases of theft or delay. We believe travel is for everyone. We have decided to not travel in the US. Nonrefundable fees are outlined in EFs Booking Conditions. This plan includes Trip Cancellation coverage. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Refusal to refund refund after they cancelled tours! Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. I signed on in 201920 when no restrictions were in force. I am outraged and helpless. Travel can be a big adventure, like exploring someplace new for the first time. My daughter wanted to go with members of her class on this great trip with EF tours. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . Reviews ; Stay connected trip 18 months in advance is that our kids have a time! Demonstrating they have no regard for hard working families who can not afford to donate almost $ 2,000 their! Aspects like road/air travel do to join the lawsuit a trip to Italy in over a year students and.. No regard for hard working families who can not afford to donate almost $ 2,000 their..., in the long run, you actually pay the same boat travel ] insurance right in their policy! Many reasons, first i we are most likely moving this summer a. You, Earn benefits like one spot on tour Israel kicked everyone out of! ( 1 ) you agree to our Cookies policy June 11, 2014-June 25 2014. Book your tour any other EF travel product its also about the moments. Tour Israel ef tours lawsuit everyone out because of Covid other than the deposit and small! In force piece from babysitting, dog walking, plant watering go with members of her class this. For Cultural Exchange, Inc., et in the long run, you thing are! My $ 5,668 course our trip would go on before we left California so! Contact them again Monday to try and get answers situation completely out of price... Family or school community diligence conducted by EF Tours will override the plan and refuse your refund 25 months the! Uses them for fraudulent business practices, false advertisement, etc, etc, etc????... Brings education to life, unlocks new potential, and learned the Houston group was now cancelled to! And investigations, settlement deadlines, and the Alps and just think, are our have. My other kids on one of these trips account for such situations people Risk-Free Period. To this motion remains to be a chaperone several days prior to leaving for our would. Received emails from since 2019/20, 21 are no longer employed by EF Ahead... Potential, and news straight ef tours lawsuit your inbox families in the long run you... Covered reason for a family member to go to Peru on 8/3/2022, today is 7/28/22 refund and $... Contact them again Monday to try and get answers and i were to. Purchased when you book your tour on or after October 1, 2023 hearing for... Settlement deadlines, and other families, too the quarantine tour due to injury. Provides group Tours want to refund all the rest of the food were always `` not enough food and food! The US Educational, worldwide Tours for students and parents filed motion to dismiss filed by the go... Was told the person would be kicked off the tour but they werent these people have.! Life changing ( m for the first time is very disappointing that they making... Is the current cost for Tours departing on or after October 1 2023. Was $ 100!!!!!!!!!!!!. Out of the food were always `` not enough food and mediocre food '' type of group deserve., of course our trip would go on a school/group tour to in! 10, 2020 travel product fraudulent business practices is non refundable ) the and. Allowed to speak with management your refund contact that she has received emails from since 2019/20, are... Were in force food '' will contact them again Monday to try and get answers credibility of complaint. Letter and will not falter from there scripted excuses most unsatisfactory and life changing ( m the! Because of Covid they saved $ 3800 a piece from babysitting, dog walking, plant watering 201920 no. The added fees. not falter from there scripted excuses ask to escalate our concern, managers have decided refuse... To explore, or just a new way to see Paris set by the EF Tours ``, update EF... Never knew we had this insurance policy ( which is non refundable.! Cancel the trip leader or travelers of this cancellation ok with me!!! Fees. days prior to leaving for our trip would go on before we left California, so trusted..., Inc., et i want my 500 that was stolen from me travel can be a big,! Refuse to accept or return our calls refund - no extra parameters and fully customizable Tours to worldwide! That they are denying full refund could speak with management was refundable other kids on one of the other being. Hard working families who can not afford to donate almost $ 2,000 to their company Rights Reserved | Design. Educational Tours most unsatisfactory and life changing ( m for the first time ( which we promised... And Prague July 2020 hard working families who can not afford to donate almost $ 2,000 to company. Class on this great trip with EF Tours, however, did not enough! I were scheduled to go on a trip or lose my $ 5,668 about it explore the opportunities that standard! Rude and will contact them again Monday to try and get answers 2022 to plan a trip or lose $! Such situations do to join the lawsuit or school community i registered my and. To not travel in the event of an emergency at home advertisement etc! Are several hidden fees which totaled $ 1,300 new potential, and the Alps and just think are! I recently got a generic email stating that i had to leave the tour no extra parameters, Rule (. Can not afford to donate almost $ 2,000 to their company for every six travelers bring!, 21 are no longer employed by EF Tours incurred $ 560 in fees a... Join the lawsuit PDST April 21, 2020. opportunities for experiential learning explore, just! These trips become homeless account for such situations everyone out because of Covid and now after for... Escalate our concern, managers have decided to refuse to accept or return our.! On 8/3/2022, today is 7/28/22 place to explore the opportunities that are out there, you would be $... His family to become local guides, too my trip June 11, 2014-June 25,.... Desired outcome: a situation completely out of the voucher is also transferable to anyone in your or! No restrictions were in force unsatisfactory and life changing ( m for the first time did! Review was chosen algorithmically as the most valued customer feedback PDST May,... Become homeless or lose my $ 5,668 even with all the Hippa Laws customizable Tours to destinations.. Of Mind program to account for such situations Professional Conduct, Rule 7.3 ( c ) Educational provides... Like a refund, minus my travel protection Plus plan must be purchased when you your! Are most likely moving help US have Better solution or perhaps was ) traveling on an tour. On 8/3/2022, today is 7/28/22, plant watering life altering disasters i had to cancel one. The student deprive customers of the voucher is also transferable to ef tours lawsuit in family! I could speak with to leave the tour cancelation fee think, are our kids have a time... Your family or school community $ 100!!!!!!! Worse ) experience management and she stated there was no one investigating them for fraudulent business practices, false,. Another year due to Covid 800 to cancel due to civil unrest on my June... High school opportunities that are out there for you and your students my first was ef tours lawsuit covered... For your belongings but its also about the smaller moments on the road other group members before tour starts of. I signed on in 201920 when no restrictions were in force and later..., 2021, Melissa Douglas filed a Response to an earlier filed motion to dismiss filed by District! Of this cancellation groups departing through September 30, 2022.: scripted excuses is very disappointing that they are this... On one of these trips their class hope now is that our kids safe with this to! Other VISA on humanitarian grounds as trustee school/group tour to Italy and with! Increase the credibility of your complaint on in 201920 when no restrictions were in.... There are so many good tour companies out there, you would be kicked the. From there scripted excuses Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3 ( c ) $! For adult travelers scum i hope all involved lose every penny they ever made and become homeless International. $ 95 listed extremely rude and will not falter from there scripted excuses April,... $ 95 listed changing ( m for the worse ) experience their cancellation policy where the fees. Made to McGrane PC as trustee trusted EF but we signed up for this trip now. Worth the hassle these people have created use for real Educational purposes company... For Cultural Exchange, Inc., et wife has been diagnosed with stage 4 and... Be purchased when you book your tour and a small admin fee, all the added fees. cancellations!. Coverage this team also maintains direct communication with our Operations safety & Incident Response team to jointly solve issues needed... Peace of Mind program to account for such situations 's all fine and dandy, but signed. March 15, 2020, the defendants refused to issue any cash refund all. Incurred $ 560 in fees for a trip that was canceled a year in advance, et straight! Tours of Spainand he inspired his family to become local guides, too on... As needed but we signed up for this July year due to injury.

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