Then a month later, Enterprise, DRU files a claim with my Auto Insurance. The next day I called and I was told that everything checked CLEAR. Enterprise has filed a damage claim on Sarah Bakers rental. If you have an opinion you wish to share for publication, send . Questions before, during or after your rental? Now the messy part. I bought full coverage on the vehicle because it is always safer that way. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Welcome to the Damage Claim Payment Service! Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. They are her preferred company and she has used them several times over 10 years. If you have a claim filed against you, calling and disputing is a simple process. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. I am tempted to call the police. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you look closely the response email is bogus. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Enterprise Holdings opened an investigation then closed it. Will I need a deposit? I assure you it's not our intention to inconvenience or upset a valued customer. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. The number I quote: [protected]! She recalls, "They did a check of it and walked around it and everything. Refer to your own auto insurance agent for details on your coverage. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I will be paying out of pocket. Contact our claims department by email at any time or by phone during business hours. It was logged the same day as your return and allegedly had your signature. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got that email this morning. The company left an official comment to this complaint. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. It was logged the same day as your return and allegedly had your signature. After careful review of the facts of this loss, our initial investigation has. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. This material may not be published, broadcast, rewritten, or redistributed. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Standard letter. Company reviews. Theres just one problem: There was no damage on her car. Was given back my $50.) We are willing to pay for the one small repair to the rear bumper but nothing else. Can you help me get this claim dropped? Damage Recovery Unit Welcome to the Damage Claim Payment Service! They let may know I had a bag in my car and then said neverminded. I will not paid the total sum of this bill. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. You would be able to take advantage of these lower rates. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. I call all upset and I am told they have a date stamp on documenting the incident. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Reach out to the rental agencies leadership through the corporate site and go from their. I just got one of these letters for a car I know I did not damage. Renter will pay for all loss or damage over $3,000. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Thought it was a scam (clearly we all know, it is). If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. They go with DRUs valuation. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Again the next day when I was told it was all clear -NO mention of any damage.? We also challenge the ridiculous amount of these charges which plainly do not add up. If you included this information in your post, please disregard this message. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. The company left an official comment on this complaint. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Such co-operation includes completion of a Vehicle Incident Report (see link below). You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Create an account to follow your favorite communities and start taking part in conversations. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Approximately 180, or 15 percent, of those complaints were related to damage. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Customer Service - Claim Center; EAN Holdings, LLC. 866-300-3238 upon voicemail enter "5" at the prompt. This is the process you need to follow. Discover jobs. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Thank you. Carol H. I strongly feel I have been a victim of fraud through this company as well. All we did was pick it up. We are following up with the company for a possible resolution. Was this insurance fraud, as you suspect? Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Great down to earth management that listens and cares. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Phone Representatives are responsible for receiving incoming calls . He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. What would you like the company to do to fix the problem? False Claim and they are SHADY. She told me that she just received a damage claim on the van we rented. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Enterprises damage claim looked a little suspicious. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. My wife and it recently went on a trip and rented a passenger van from Enterprise. Terms apply. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Looked suspicious to him had an accident but am not planning to file an insurance claim, and... Towards your damage cost [ no it was logged the same day as your return and had. Your deposit of $ 300 deductible upfront, Submitted by: Anonymous in Wisconsin | Read more Recovery! Such co-operation includes completion of a covered auto insurance agent for details on coverage... 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