Press J to jump to the feed. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Event is September 26. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. No. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Is this normal? After the switch, you will enter the email address you use to access the community in order to reset your password. If you buy you are covered by Stubhub fan promise. Have to imagine its a total shit show there as they get out from the pandemic. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Yes My court date listed on the ticket says 9/19. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Customer service all the way to your seat, 2000-2022 StubHub. Which unfortunately means replacements are sometimes not possible. Yes Thanks! They use bots and whatnot which is so annoying. How you get your tickets depends on the kind you bought. Not getting your tickets until the day of the event has become more common with venues. If you have replacement tickets to offer, list the ones you have. they have until November 3rd to deliver, and the show is on the 4th. Help us improve this article with your feedback. Finally there are occasional speculators who will list and supply the same or better seats. Make sure you signed in with the right account. Help us improve this article with your feedback. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. Re: selling tickets that arent available yet. Also, the pandemic broke their back and their customer service is almost non-existent. What happens if events are postponed or rescheduled? We are changing the way you register and sign-in to the StubHub Community. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Aimee Campbell, StubHub's global head of public affairs,. In order to sell tickets on StubHub, you need to: Create a StubHub account. ballpark app fixes this. No matter how you get them, we'll email you when they're ready. Use of this website signifies your agreement to our. I read that uninstalling and installing the app could help, but it does not. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Some teams, venues, or artists put delivery delays. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. I bought tickets to tonight's MLB All Star game a few days ago. good luck, access downloaded the code but it was not accepted at the gate. Sellers also receive some benefits from this FanProtect Guarantee. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Their customer service number is 866-788-2482. Hey jbsmith! Sometimes season ticket holders for the venue have access. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket I never received an email. MLB is partnered up with Stubhubs and is fully integrated with them. All Rights Reserved. [deleted] 4 yr. ago Kasper is not the only fan who. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. All Rights Reserved. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Hey @Ckwade123. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. In the form of a scam, a seller will set a competitive ticket price. how is stubhub allowing tickets to be sold that havent even gone on presale yet? Apparently they should be ready by midnight tonight. Sorry we couldn't be helpful. If so, wait a few minutes. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Sometimes season ticket holders for the venue have access. When you purchased your tickets, you should have received an email confirming you purchase. Sorry we couldn't be helpful. After the switch, you will enter the email address you use to access the community in order to reset your password. Sorry we couldn't be helpful. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Anyone know what to do? Will my seats be side by side? You will enter your community username and new password and done! . Select the game to which you want to buy tickets. Find or create the event you selling the tickets for. No. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Did you find it helpful? Please try again." User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We are changing the way you register and sign-in to the StubHub Community. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. When you purchased your tickets, you should have received an email confirming you purchase. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. You are buying tickets from a third party; StubHub is not the ticket seller. 1. If not, tap on the team name filter to change. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The account credit can be used for any regular season game during the 2022 season". We are changing the way you register and sign-in to the StubHub Community. 48 hours before the event. We are changing the way you register and sign-in to the StubHub Community. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. After the switch, you will enter the email address you use to access the community in order to reset your password. (Game is day after tomorrow). This states if there is an issue with delivery we will find comparable tickets or your money back! If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. But it isn't always that easy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. Danielle is the author of this solution article. I found two separate listings for tickets in the same section and row. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). StubHub is the OG of ticket resale. Yes No. Create an account to follow your favorite communities and start taking part in conversations. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Did you just list the tickets? I linked my Astros ticket account and MLB account in the past. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. You will enter your community username and new password and done! What happens if events are postponed or rescheduled? all star game disaster averted. Press question mark to learn the rest of the keyboard shortcuts. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Press question mark to learn the rest of the keyboard shortcuts. Stubhub doesn't guarantee anything. Tickets for these new dates will go on sale March 3 at 10 am local time . You see that, so you jump in and try to buy these good tickets. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Are you within 48 hrs of the event? No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Please try again." Thanks for any help. How do I determine the seat numbers for a ticket listing? For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Danielle is the author of this solution article. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. You will enter your community username and new password and done! se Google Chrome for a smoother experience. Tap on a row with the green ticket icon. What happens if events are postponed or rescheduled? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Sorry we couldn't be helpful. Do I need to verify my email address to access tickets? Thanks. Then go to team "Colorado Rockies" and your tickets should be in there. When you go through the checkout process, it turns out that there are extra fees attached to the deal. List the details of the ticket. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. You might have to create an account. All Rights Reserved. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. I'm not sure what I need to do if I can't pay it by the court date. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. If I purchase both sets, will the seats be together? If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . After the switch, you will enter the email address you use to access the community in order to reset your password. So sorry to hear about the tickets and the event being sold out! StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Customer service all the way to your seat, 2000-2022 StubHub. No. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Help us improve this article with your feedback. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Download the MLB Ballpark app. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Your order's delivery status tells you if the tickets you bought on StubHub are ready. Did you find it helpful? Don't show them on your phone. Bought my tickets 4/6, said they would be ready 4/22. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Why does it out that date if closer to 24 hours? I am in the same boat here what ended up happeneing to you? You can buy several kinds of tickets on StubHub,and they're delivered in different ways. You will enter your community username and new password and done! Probably way understaffed at the moment. Like eBay, StubHub ignores design in favor of data. The event is tonight. Stubhub has had some serious software glitches the past few months. doesn't leave me any wiggle room Id guess brokers who have confidence theyll get tickets. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. A place to discuss and share all matters concerning singer, Lana Del Rey. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Danielle is the author of this solution article. Remember, you need to print these tickets. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. No. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. But, no need to worry on that actually as you do have the tickets! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. This is done to prevent potential fraud or security issues. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. After the switch, you will enter the email address you use to access the community in order to reset your password. Lindsay is the author of this solution article. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. on tickets issued to original buyers. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS.
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